Job Application - Ticket Alternative LLC

Job Posting OPEN

Seasonal - Part Time Customer Experience Representative

 

About Ticket Alternative

Ticket Alternative, one of Inc Magazine's Fastest Growing Private Companies, is a young, entrepreneurial company, leading a change in the ticketing industry today. We are a talented, fun-loving group people that are passionate about raising the level of service in our industry, while significantly lowering fees charged to the customer and building strong, mutually beneficial partnerships with our clients.

 

Our mission (should you choose to accept it): Serve those who love and create live events. Our core values are what drives us every day to take on this mission.

 

Deliver Happiness

Do the Unexpected

Display Infectious Enthusiasm

Build Meaningful Relationships

Have Serious Fun

 

Job Title:  Part Time Customer Experience Representative

Reports to:  Manager – Customer Experience

Great job for someone who is retired or an in town college student. 

If you are looking for a long term part time position, Ticket Alternative currently has several openings for Customer Experience Representatives in our customer experience call center.  If you love live events, you are a good listener, you pay attention to the smallest of details and genuinely enjoy helping others, this is the job for you!  The hours for these positions vary from 15 to 20 hours per week and during our busy times, the hours can increase to 20 -25 hours per week.  

Responsibilities:

  • Answer incoming calls, sell tickets and provide help, suggestions, recommendations and advice to customers.
  • Make outbound calls informing customers of event changes or cancellations.
  • Provide web site assistance to users.
  • Answer event questions and provide customers with the best customer service in the business.
  • This list is not exhaustive.  Other duties to be assigned as needed. 

Qualifications:

·         Previous call center experience is beneficial, but full training will be given.

·         An excellent telephone manner, a genuine interest in customer service and solid computer skills are essential.