Job Application - TA Ticket Printing LLC

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Business Development Manager

About Ticket Alternative

Ticket Alternative, one of Inc Magazine's Fastest Growing Private Companies, is a young, entrepreneurial company, leading a change in the ticketing industry today. We are a talented, fun-loving group people that are passionate about raising the level of service in our industry, while significantly lowering fees charged to the customer and building strong, mutually beneficial partnerships with our clients.

 Our mission (should you choose to accept it): Serve those who love and create live events. Our core values are what drives us every day to take on this mission.

  • Deliver Happiness
  • Do the Unexpected
  • Display Infectious Enthusiasm
  • Build Meaningful Relationships
  • Have Serious Fun

 

Position reports to and receives assignments from:

CEO/Founder

 Job Title:  Business Development Manager

Summary:

This position will provide leadership to the organization and management of a department of four.  50% of the job duties will focus on growth strategy, daily management of the department, management of current vendors and maintaining the existing customer base while building new business relationships.  15% of the position will focus on the daily involvement in increasing sales and management of Ecommerce platforms which include but not limited to Amazon, eBay, TATicketPrinting.com, Eventwristbands.com, CustomizedWristbands.com, Amazon, Etsy.  20% of the Business Development Manager role will be responsible for customer retention. The final 15% of the job will be working closely with the Digital Marketing Partners and using analytics to build and implement a growth strategy for the company. Additionally, collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction is key.

Our ideal candidate will be self-motivated, entrepreneurial thinking, have the ability to make informed decisions quickly, is socially adept, good with numbers and able to provide quality leadership to the team members. Being creative is a plus and having industry knowledge and keep up with the current external environment is a must. 

 Responsibilities include but not limited to:

·         Developing new business relationships

·         Maintaining existing client relationships and re-engaging lapsed customer base.

·         Sales forecasting

·         Analytics for tracking and reporting sales across all digital platforms.

·         Management of revenue and expense budgets

·         Build annual growth strategy

·         Work closely with outsourced Digital Marketing business partners by providing guidance for alignment with digital marketing campaigns which includes e-newsletters, paid search, SEO and other marketing collateral generated to maintain as well as grow sales

·         Daily management of a team of 4.

·         Customer and vendor relationship management

·         Maintain involvement in the ticket processing for customers who order through TATicketPrinting.com, Eventwristbands.com, customizedWristbands.com, Amazon, eBay, Etsy

·         Manage quality control

·         Management of three Ecommerce platforms: Core Commerce, BigCommerce and Spree Commerce.


Skills necessary to perform this job well:

·         Experience with an Ecommerce platform such as Core Commerce, Shopify, Magento, BigCommerce or Spree Commerce

·         Strong Ecommerce affinity in former professional career and ideally education.

·         Self-motivated; able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions.

·         Excellent business acumen and judgment with strong strategic planning experience.

·         Demonstrate entrepreneurial and creative spirit with the balance of business logic and drive.

·         Strong market knowledge (competitors, pricing, products, trends)

·         Strong, creative problem solving and effective decision-making skills and be able to resolve elevated issues

·         Positive leadership

The Basics

3 – 5 years of relevant work experience

BA Degree required

Multi-tasking superstar eager to wear many hats to provide the best service to our clients

Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Excellent written, verbal and interpersonal communication skills
The Fun Stuff

We work hard but we like to have fun doing it. If you worked here you might already:

Be a Whirlyball expert

Have learned how to make a proper cappuccino from a Starbucks barista

Had nights out to comedy clubs and restaurants

Learned another skill like a foreign language

Love Boxing Day (p.s. it's an English thing)