Job Application - Ticket Alternative, LLC - 016925

Job Posting OPEN

Risk/Fraud Specialist (Part-Time)

About Ticket Alternative

Ticket Alternative, a midtown-based event ticketing company is in search of a Part-Time Risk/Fraud Specialist. We are a talented, fun-loving group, passionate about raising the level of service in our industry, while significantly lowering fees charged to the customer and building strong, mutually beneficial partnerships with our clients.

 

Our Mission (should you choose to accept it): To serve those who love and create live events.

 

Our Core Values are what drive us every day to take on this mission:

  • Deliver Happiness
  • Do the Unexpected
  • Display Infectious Enthusiasm
  • Build Meaningful Relationships
  • Have Serious Fun

Job Title:  Part-Time Risk & Fraud Specialist


Summary:

This position is approximately 15 - 20 hours per week and the role is primarily to utilize best practices for effective risk management strategies to mitigate fraud and credit losses while ensuring an appropriate balance between risk and customer experience. Possible work from home opportunity.

Responsibilities

  • Monitor ticket sales transactions for fraud, utilizing historical and current data to prioritize high-risk events and venues
  • Communicate and correspond with clients regarding chargebacks and disputes

  • Handle billing using Quickbooks online

  • Research and respond to credit card inquiries and disputes

  • Compile and analyze internal and external data to identify at-risk transactions, accounts, and devices.

  • Maintain accurate work-flow of all unresolved chargebacks

  • Track disputes by year, month etc. and provide detailed reports to management

  • Continuously improve and document the methods used to proactively identify suspicious accounts and transactions

  • Research and report relevant information on fraud losses to law enforcement monitor ongoing investigations

  • Collaborate with internal departments to communicate the results of research and the impact of fraud prevention, assist as needed in the development of corrective measures to reduce recurring chargebacks

  • Maintain and continuously improve knowledge of current risk factors and fraud and industry trends

  • Other duties and responsibilities as assigned

    The position reports to and receives assignments from the Director Business Operations


    The Basics

    • Customer Service experience with a demonstrated ability to develop effective working relationships with clients

    • Prior experience in accounting, chargebacks, fraud prevention or analysis preferred

    • Advanced written and verbal communication skills with the ability to lead and work collaboratively

    • Multiple entity/division experience a plus

    • Proficient in Windows environment with strong Excel, Word, Outlook and Internet skills

    • Strong analytical skills and the ability to make effective decisions

    • Must be accurate and efficient with the ability to meet deadlines, work with limited direction and manage multiple priorities

    • Strong troubleshooting, critical thinking, and problem-solving skills 

    • Prior experience in accounting, chargebacks, fraud prevention or analysis preferred

       

      The Fun Stuff


      We work hard but we like to have fun doing it.


      Some of the fun things we do include

      • Monthly company-sponsored outings.
      • Bi-weekly breakfast meetings

      • Fantasy sports leagues

      • Quarterly volunteer days

      • Exciting Wellness Program
      • Exciting location in midtown Atlanta with free parking, Wholefoods nearby and easy access to MARTA