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Field Operations Manager
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About
Ticket Alternative
Ticket Alternative, a
midtown Atlanta-based event ticketing company is in search of a Field Operations
Manager. We are a talented, fun-loving group, passionate about raising the
level of service in our industry, while significantly lowering fees charged to
the customer and building strong, mutually beneficial partnerships with our
clients.
Our Mission (should you choose to
accept it): To serve those who love
and create live events.
Our Core Values are what drive us every
day to take on this mission:
- Deliver Happiness
- Do the Unexpected
- Display Infectious
Enthusiasm
- Build Meaningful
Relationships
- Have Serious Fun
Job Title: Field Operations Manager
Summary:
The Field
Operations Manager is responsible for coordinating and overseeing the deployment
of Freshtix services at high-value events and festivals in collaboration with
multiple internal departments. During festival season (March to September) around 50% of your time will be spent on site
working at events locally and all over the country. You’ll thrive under
pressure in a fast-paced, customer service centric mindset. Must be ready and able to set up equipment at
remote locations which can be hot, cold, dusty, rainy, wet and muddy, but
always fun.
Responsibilities
- Work closely
with Freshtix Account Managers and clients to establish event timelines
and equipment needs
Develop a strong
understanding of Client’s business objectives and how to best achieve them
utilizing the Freshtix ticketing platform and services
Coordinate on
site access control, box office solutions (point-of-sale), customer service
operations and RFID technology
Oversee Freshtix
team members and contractors to ensure successful onsite deployments
Proactively hire,
train and schedule Freshtix staff to work on-site using tools like WhenIWork
Train on-site
teams and volunteers on the Freshtix ticketing platform, our procedures and
core values
Troubleshoot,
diagnose, and resolve hardware, software, and other network and system problems
Prepare, fulfil, and ship packing lists of
onsite equipment for all deployments
Manage inventory
of event-related assets. This includes cleaning, storing, organizing, minor
repairs and assessing damages
Coordinate with the Accounting Department for
matters related to billing, onsite staffing, equipment rental, and damaged
equipment
Submit and
evaluate post mortem documentation
|
The position reports to and receives assignments
from:
Client Success Manager |
The Basics
3+
years of operations or event experience
- Strong
background in client and customer service
- Excellent
communication, problem-solving, and presentation skills
- Strong
technical background, specifically systems administration, networking and
installation
- Excellent
trouble-shooting skills, including identification, solutions, and
implementations
- Strong
Microsoft Office, specifically Excel, skills
- Background
in ticketing and/or entertainment industry a strong plus
- Ability
to travel and work flexible hours, including evenings and weekends for
extended periods of time
- Able
to lift 25 pounds or more
New Application
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application if you don't complete in one sitting, or if you want to check on the status.
Existing Application
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Link to Application
https://altera.hrnext.com/JobApplication.aspx?jobpostingkey=458e634a-40d7-43d6-b24b-d3af6e35a04a