Job Application - Ticket Alternative, LLC

Job Posting CLOSED

Field Operations Manager

About Ticket Alternative

Ticket Alternative, a midtown Atlanta-based event ticketing company is in search of a Field Operations Manager. We are a talented, fun-loving group, passionate about raising the level of service in our industry, while significantly lowering fees charged to the customer and building strong, mutually beneficial partnerships with our clients.

Our Mission (should you choose to accept it): To serve those who love and create live events.

 Our Core Values are what drive us every day to take on this mission:

  • Deliver Happiness
  • Do the Unexpected
  • Display Infectious Enthusiasm
  • Build Meaningful Relationships
  • Have Serious Fun

Job Title:  Field Operations Manager

Summary:

The Field Operations Manager is responsible for coordinating and overseeing the deployment of Freshtix services at high-value events and festivals in collaboration with multiple internal departments. During festival season (March to September) around 50% of your time will be spent on site working at events locally and all over the country. You’ll thrive under pressure in a fast-paced, customer service centric mindset. Must be ready and able to set up equipment at remote locations which can be hot, cold, dusty, rainy, wet and muddy, but always fun.

 Responsibilities

  • Work closely with Freshtix Account Managers and clients to establish event timelines and equipment needs

  • Develop a strong understanding of Client’s business objectives and how to best achieve them utilizing the Freshtix ticketing platform and services

  • Coordinate on site access control, box office solutions (point-of-sale), customer service operations and RFID technology

  • Oversee Freshtix team members and contractors to ensure successful onsite deployments

  • Proactively hire, train and schedule Freshtix staff to work on-site using tools like WhenIWork

  • Train on-site teams and volunteers on the Freshtix ticketing platform, our procedures and core values

  • Troubleshoot, diagnose, and resolve hardware, software, and other network and system problems

  • Prepare, fulfil, and ship packing lists of onsite equipment for all deployments

  • Manage inventory of event-related assets. This includes cleaning, storing, organizing, minor repairs and assessing damages

  • Coordinate with the Accounting Department for matters related to billing, onsite staffing, equipment rental, and damaged equipment

  • Submit and evaluate post mortem documentation

 

The position reports to and receives assignments from:

Client Success Manager

 The Basics

3+ years of operations or event experience

  • Strong background in client and customer service
  • Excellent communication, problem-solving, and presentation skills
  • Strong technical background, specifically systems administration, networking and installation
  • Excellent trouble-shooting skills, including identification, solutions, and implementations
  • Strong Microsoft Office, specifically Excel, skills
  • Background in ticketing and/or entertainment industry a strong plus
  • Ability to travel and work flexible hours, including evenings and weekends for extended periods of time
  • Able to lift 25 pounds or more