Job Posting CLOSED
Seasonal - Part Time Customer Experience Representative (2019)
About Ticket Alternative
Ticket Alternative, one of Inc Magazine's Fastest Growing
Private Companies, is a young, entrepreneurial company, leading a change in the
ticketing industry today. We are a talented, fun-loving group people that are
passionate about raising the level of service in our industry, while
significantly lowering fees charged to the customer and building strong,
mutually beneficial partnerships with our clients.
Our mission (should you choose to accept it): Serve those
who love and create live events. Our core values are what drives us every day
to take on this mission.
Deliver Happiness
Do the Unexpected
Display Infectious Enthusiasm
Build Meaningful Relationships
Have Serious Fun
Job Title: Seasonal Part Time Customer Experience Representative
Season Dates: November 4, 2019 thru January 4, 2020
Hours: 15 – 20 hours per week
Reports to: Manager
– Customer Experience
Great job for an in-town college student or someone seeking
an entry level position in the event ticketing industry
If you are looking for a seasonal part time position, Ticket
Alternative is currently interviewing for Seasonal Part Time Customer
Experience Representatives in our Call Center. If you love live events,
you are a good listener, you pay attention to the smallest of details and
genuinely enjoy helping others, this is the job for you! The hours for
these positions vary from 15 to 20 hours per week.
Responsibilities:
Answer
incoming calls, sell tickets and provide help, suggestions, recommendations and
advice to customers.
Make
outbound calls informing customers of event changes or cancellations.
Provide
web site assistance to users.
Answer
event questions and provide customers with the best customer service in the
business.
Additional
daily duties include printing, fulfilling and mailing of tickets and other
tasks related to customer service.
This
list is not exhaustive. Other duties to
be assigned as needed.
Qualifications:
- Previous call center experience is beneficial,
but full training will be given.
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